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Legal & General Homes shortlisted for British Quality Foundation customer experience award

Legal and General Homes British Quality Foundation customer experience award

July 7, 2020

We are over the moon to announce that we’ve been shortlisted for the British Quality Foundation’s Excellence in Customer Experience Award.

The British Quality Foundation is the premier membership organisation that recognises excellence and performance improvement in the UK, across all industries and sectors.

Customer service is one of our four pillars at Legal & General Homes and understanding what’s important to customers, and ensuring that they have a positive experience, is essential to our business.

We know that buying a home is one of the most significant purchases that most people make in their lifetime, yet buying a house can often be lengthy and confusing. That’s why, when we set up Legal & General Homes, we’ve decided to do things differently.  We wanted to break through the complexities and minimise the stress so that our customers can focus on the more fun and exciting aspects of purchasing a new home with us.

Of course, what really matters is what our customers say when the process is complete and they’ve settled into their new homes and we’ve been delighted with the response!

Our ethos is that customers are at the heart of everything we do. That’s true for every part of our business, whether that be land and planning, construction, sales or customer service.  We know it is not enough to just aim high, it is crucial that we listen to feedback and constantly consider how we can improve and achieve the commitments we made as part of Our Customer Charter.

Being recognised for our achievements in delivering an excellent customer experience is testament to the whole company’s efforts to set, and exceed consistently high standards. Thank you and congratulations to you all.

Denise Stewart, Sales and Marketing Director