Our business is founded on four key pillars that underpin everything we do – quality, sustainability, social value, and customer service. That’s why we’re thrilled to have been shortlisted in two categories at the prestigious Customer Experience Awards.
We’re up for the customers at the heart of everything and customer-centric culture awards, reflecting that every person in our business, regardless of role, is dedicated to the people we serve.
As a business, we spent a long time working together to understand the emotions that our customers will face on their journey to buying a home, and how every employee can play a part in supporting our buyers – from the sales team you see in our Visitors Centres to our construction staff, technical teams and aftercare providers.
Housebuilding isn’t always known for delivering exemplary customer service, and it’s incredibly rewarding to be recognised alongside organisations from sectors including telecoms, healthcare and automotive. We’re really looking forward to being among this fantastic company at the finals and ceremony later this year.
I hope that every member of our team is feeling proud of this achievement today – and for those interested in experiencing this customer service for themselves, we can’t wait to welcome you to one of our sites.
John Allan, Managing Director, Legal & General Homes