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We were in the middle of buying our home when the country went into lockdown

Buying a home during lockdown

May 31, 2020

Amy and her partner Jamie have been together just over two years and first started their house hunt in January. “I’m from Wokingham and wanted to stay local. Crowthorne is a lovely village and has a real community feel, so it’s perfect for us. As soon as we saw Buckler’s Park, we knew we wanted to live here”, Amy explains.

“We looked at other developments in the area, but they just didn’t have the same wow-factor as Buckler’s Park. The homes here are of such a high quality and finish – and everything, from the Bosch appliances to the Hive smart thermostat and the flooring, is included in the price – so once we’d seen the show homes at Buckler’s Park, everything else was a bit of a let-down.”

Buying a home during lockdown

A high standard of customer care was a constant throughout the process. Amy continues, “The lockdown was coming into force just as we were preparing to reserve and could have thrown a spanner in the works, but the team was quick to reassure us and address any questions we had so we never felt stressed about it.

“We had a virtual meeting over Teams where Debbie took us through every document in detail to make sure we were happy, just like she would have done in person at the Visitors Centre. The only thing we had to do was drop off our passport and proof of address. Everything went smoothly, and in the end, I probably preferred doing it that way because it meant that we could do everything from the comfort of our own home and had digital copies instantly.”

“Everything went smoothly, and in the end, I probably preferred doing it that way because it meant that we could do everything from the comfort of our own home and had digital copies instantly.”

Following the relaxation of government guidelines on moving home during the lockdown, Amy and Jamie were able to move into their spacious three-bedroom, three-storey Ealing home at Buckler’s Park in mid-May 2020.

Amy comments, “The move itself was straightforward – we picked up our keys from a drop box, and the team were in touch with us throughout the day. We felt really well looked after despite not being able to see them in person, and it made a big difference that the home comes with everything you need, including an iPad pre-loaded with instruction manuals. The team had also put together a welcome hamper for us filled with produce from local shops.”

The couple has already met their new neighbours and are making the best of moving to a new home during these extraordinary times.

Buying a home during lockdown