COVID-19 update – Our teams are more committed than ever to delivering the very best for our customers, residents and local communities. Our Visitor Centres are now open, and we have implemented new safety measures. We continue to encourage customers to make use of our new virtual tours before considering a trip to one of our developments and you can still get in touch by phone and email if you have any questions. For a full update from our Managing Director, please click here.

Legal & General Homes is committed to providing first-class customer service.

We understand how difficult buying a home can be and, as a result, we try to do everything we can to make the process as straightforward and stress-free as possible. In fact, we were recently recognised at the UK Customer Experience Awards for our innovative and inspirational approach to customer service.

With us there are no hidden costs when buying your new home, we don’t charge extra for carpets, tiles or lawns – it all comes as standard. Our homes have the most up-to-date technology already built-in, for instance, Hive smart thermostats to control your heating and hot water, energy-efficient Bosch appliances, as well as fibre optic cabling directly to the home before you move in. So you’ll be able to keep up with in-home digital demands without delay.

Our aim is for customers to enjoy the journey and feel connected to their home from the minute they reserve.

Our Four Pillars

We want to go further than just doing things well, at Legal & General Homes we want to establish ourselves as the leading provider of top quality homes in the UK housing sector.
Customer Service
We’re committed to providing first-class customer service, from the moment you walk into our Visitors Centre to the second you open the door of your new home on one of our developments.
When it comes to the actual developments, we ensure we minimise our environmental impact while providing characterful green spaces for residents and the wider community to enjoy.
Social Value
We believe that the key to delivering real benefits is not only through effective engagement with local communities, but that this must be done on a genuinely collaborative basis.

For me, a new house means a fresh start, and that’s exactly what a new build gives me. I’m not a big decorator so having a choice of colour options for the house was great – it meant I could just start living in it – and there’s just so little maintenance required on my end, inside and out.


I couldn’t be happier and a lot of that is down to everyone here – I know there is someone I can call 24 hours a day if I have a problem. I’d rate the level of customer service as 10 out of 10 without a doubt – and I’m not an easy person to please!


When our friends come and see it, they are really impressed by the finish and high quality. We can’t stop telling people about it – we know of at least one person who has put their name down, purely because we told her about it.

Ken & Tracey

The lockdown was coming into force just as we were preparing to reserve and could have thrown a spanner in the works, but the team was quick to reassure us and address any questions we had so we never felt stressed about it.

Amy & Jamie

Top Stories

We Are Open!

We are delighted to announce our Visitors Centres are back open and we’re looking forward to welcoming you back while keeping you safe.

Online Viewings Available

Take a 360° look around a selection of our homes at our developments all from the comfort of your sofa. Contact us to find out more.

Winners at the UK CX Awards!

We’re over the moon after winning in the ‘Customers at the Heart of Everything’ award at the UK Customer Experience Awards!