COVID-19 update – Our teams are more committed than ever to delivering the very best for our customers, residents and the communities we work in and we will re-open our sites and Visitors Centres as soon as we are told it is safe. Until then, you can still get hold of us by phone, email or live chat. And our new virtual tours mean you can continue the search for your next property from the comfort of your own home. For full details, please click here.

Legal & General Homes is committed to providing first class customer service.

We understand how difficult buying a home can be and, as a result, we try to do everything we can to make the process as straightforward and stress-free as possible. In fact, we were recently recognised at the UK Customer Experience Awards for our innovative and inspirational approach to customer service.

With us there are no hidden costs when buying your new home, we don’t charge extra for carpets, tiles or lawns – it all comes as standard. Our homes have the most up-to-date technology already built in, for instance, Hive smart thermostats to control your heating and hot water, energy efficient Bosch appliances, as well as fibre optic cabling directly to the home before you move in. So you’ll be able to keep up with in-home digital demands without delay.

Our aim is for customers to enjoy the journey and feel connected to their home from the minute they reserve. Already, we are helping to improve industry standards – 100% of our customers who responded to independent surveys said they would recommend Legal & General Homes.

Our Four Pillars

We want to go further than just doing things well, at Legal & General Homes we want to establish ourselves as the leading provider of top quality homes in the UK housing sector.
Customer Service
We’re committed to providing first-class customer service, from the moment you walk into our Visitors Centre to the second you open the door of your new home on one of our developments.
When it comes to the actual developments, we ensure we minimise our environmental impact while providing characterful green spaces for residents and the wider community to enjoy.
Social Value
We believe that the key to delivering real benefits is not only through effective engagement with local communities, but that this must be done on a genuinely collaborative basis.

Top Stories

Winners at the UK CX Awards!

We’re over the moon after winning in the ‘Customers at the Heart of Everything’ award at the UK Customer Experience Awards!

Online viewings available

Take a 360° look around a selection of our homes at our developments all from the comfort of your sofa. Contact us to find out more.

100% Customer Recommendations

Committed to first class customer service.
We’re proud that 100% of our customers to-date said that they would recommend Legal & General Homes, as per the NHBC's independent New Homes Survey.