Customer service is embedded in the way we operate, from the minute you step through the door of our Visitors Centre. From day one, our Sales Consultants will explain every aspect of the sales process clearly, and are upfront about what is included in your purchase, so you never need worry about hidden costs. And it doesn't stop when you get your keys. Our Customer Charter guarantees transparency and regular and clear communication to ensure a customer journey that's as stress-free as possible.
We have established strong systems and procedures to uphold exceptional service standards. To fulfil our commitments, we adhere to industry standards and our own Customer Charter.
We're proud to have been awarded the maximum five-star rating for customer satisfaction by independent industry body, The Home Builders Federation (HBF).
"I couldn’t be happier and a lot of that is down to everyone here – I know there is someone I can call 24 hours a day if I have a problem. I’d rate the level of customer service as 10 out of 10 without a doubt – and I’m not an easy person to please!"
"The lockdown was coming into force just as we were preparing to reserve and could have thrown a spanner in the works, but the team was quick to reassure us and address any questions we had so we never felt stressed about it."
"When our friends come and see it, they are really impressed by the finish and high quality. We can’t stop telling people about it – we know of at least one person who has put their name down, purely because we told her about it."
