New Homes Quality Code

The New Homes Quality Code (NHQC) is a set of standards that all new homes in the United Kingdom must meet. It was introduced in 2022 to improve the quality of new homes and to ensure the rights of homebuyers during the sales process and after-sales care.

Buying a new home is a big decision, so it's vitally important to make sure you're getting the best quality product. By signing up to the new code, Cala hopes to give our customers further reassurance that they are getting the best value when purchasing their dream home.

The NHQC is not only designed to ensure that new homes are built to a high standard and that homebuyers are protected. It also aims to promote fairness in the new homes market – all of which aligns with Legal & General Homes' own values.

Find out more about the NHQC

For further information on the New Homes Quality Code and how it might affect you, customers should speak with their Legal & General Homes representatives, who will be delighted to help.

Our Customer Charter

At Legal & General Homes, we are driven by our mission to create beautiful, vibrant sustainable communities where people can thrive. Born from Legal & General – one of the UK’s oldest, most respected financial services companies – honesty, trust and transparency are synonymous with our approach.

We aspire to help address the UK’s housing shortage by providing well-designed homes built to the highest standards, with every element of the home and buying process surpassing customer expectations. Alongside our sister brand Cala Homes*, we are committed to delivering excellence across customer service, sustainability and quality.

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